,MNO2609 Assignment 5 (COMPLETE ANSWERS)
Semester 2 2024 (347298) - DUE 2024 ; 100% TRUSTED
Complete, trusted solutions and explanations.
QUESTION 1 1.1 Quality starts with understanding customer
needs and ends when those needs are satisfied. In view of this
statement, explains quality. 1.2 A development of quality
concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer loyalty
can provide several commercial advantages. Describe
commercial advantages. 1.3 There are various techniques that
can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate. 1.4 The
management of a firm may think that their scale of operations is
not sufficiently large that that their resources to implement Total
Quality Management (TQM). What questions may be
considered relevant to ask? 1.5 The Describe the vehicle to
achieve excellence in leadership. 1.6 The culture of an
organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and
objectives can be summarize that believe. 1.8 The mission
statement is stated all the statement. Explain it. 1.9 The mission
and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI).
Describe the task of the sponsor. 10. If quality takes care of all
the aspects of the customer’s requirement, including cost,
production, safety and easy use, then designing must take care of
certain aspect Describe them. MAY/JUNE 2024
, 1.1 Understanding Quality
Definition and Explanation: Quality refers to the extent to
which a product or service meets or exceeds customer
expectations. It encompasses various dimensions including
performance, reliability, durability, and serviceability.
• Customer Needs and Satisfaction: Quality starts with
understanding customer needs through market research,
surveys, and feedback. It ends when these needs are
satisfied, ideally exceeding expectations. Achieving high
quality means delivering a product or service that
consistently meets these requirements and contributes to
customer satisfaction.
• Key Aspects of Quality:
o Conformance to Specifications: Ensuring the
product or service meets predefined standards.
o Performance: How well the product or service
performs its intended function.
o Reliability: The consistency and dependability of the
product or service.
o Durability: The longevity and life span of the
product.
o Serviceability: The ease with which the product can
be maintained or repaired.
1.2 Commercial Advantages of Customer Loyalty
Description: Customer loyalty can lead to several commercial
advantages for a company:
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through EFT, credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying this summary from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller MasterVincent. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy this summary for R46,57. You're not tied to anything after your purchase.
