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MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)
MNO2609 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024 (347298)
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,MNO2609 Assignment 5 (COMPLETE ANSWERS)Semester 2 2024 (347298) - DUE 2024 ; 100%
TRUSTED Complete, trusted solutions and
explanations
QUESTION 1 1.1 Quality starts with understanding customer
needs and ends when those needs are satisfied. In view of this
statement, explains quality. 1.2 A development of quality
concept regarding customer and their satisfaction results in
customer loyalty. Research shows that focus on customer
loyalty can provide several commercial advantages. Describe
commercial advantages. 1.3 There are various techniques that
can be used to assess customer satisfaction. Describe the
technique can be considered is most appropriate. 1.4 The
management of a firm may think that their scale of operations
is not sufficiently large that that their resources to implement
Total Quality Management (TQM). What questions may be
considered relevant to ask? 1.5 The Describe the vehicle to
achieve excellence in leadership. 1.6 The culture of an
organization is formed by several components. Describe them.
1.7 Clearly defined and properly communicated beliefs and
objectives can be summarize that believe. 1.8 The mission
statement is stated all the statement. Explain it. 1.9 The mission
and the critical success factor (CSF) are what the organization
must be supported by key performance indicators (KPI).
Describe the task of the sponsor. 10. If quality takes care of all
the aspects of the customer’s requirement, including cost,
, production, safety and easy use, then designing must take care
of certain aspect Describe them. MAY/JUNE 2024
1.1 Quality Explanation:
Definition of Quality:
o Quality refers to the degree to which a product or
service meets or exceeds customer expectations. It is
a measure of excellence and the extent to which
specific requirements are fulfilled.
Understanding Customer Needs:
o Quality begins with a thorough understanding of what
customers need and expect from a product or service.
This involves market research, customer feedback,
and analysis of customer behavior.
Satisfaction of Customer Needs:
o Quality is only achieved when the product or service
satisfies those identified needs. This means delivering
a product that not only meets the functional
requirements but also offers reliability, durability, and
value.
1.2 Commercial Advantages of Customer Loyalty:
Increased Revenue:
o Loyal customers tend to make repeat purchases,
leading to a steady revenue stream. They may also be
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