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HRM3706 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024
HRM3706 Assignment 5 (COMPLETE ANSWERS) Semester 2 2024
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,HRM3706 Assignment 5 (COMPLETE ANSWERS)Semester 2 2024 - DUE 2024 ; 100% TRUSTED
Complete, trusted solutions and explanations.
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING
STORE Provide advice on how best to align the strategic
objectives/goals of Zonk’izizwe Trading Store with the
operational plan of the department and individual performance
goals in order to ensure that the strategic goals are
implemented successfully. Provide relevant examples. [20] 1.2
At which stage of the performance management process should
the average performers ensure that their performance goals are
realistic and achievable? [10] 1.2.1 Identify and explain the
stage. (2) 1.2.2 Explain how underperformers can ensure that
their goals are realistic and achievable. (6)
1.1 Aligning Strategic Objectives with Operational Plans and
Individual Performance Goals
To align the strategic objectives of Zonk’izizwe Trading Store
with the operational plan and individual performance goals,
follow these steps:
1. Define Strategic Objectives Clearly: Establish clear,
measurable, and attainable strategic goals for the store,
such as increasing sales by 20% over the next year or
improving customer satisfaction by 15%.
2. Develop Departmental Operational Plans: Break down the
strategic goals into specific operational plans for each
, department. For instance, if the strategic goal is to
increase sales, the marketing department's operational
plan might include launching a new advertising campaign,
while the sales department could focus on upselling
techniques.
3. Cascade Goals to Individual Performance: Ensure each
employee understands how their role contributes to the
department's operational plan and the overall strategic
objectives. For example, a cashier might be trained on
enhancing customer experience to contribute to the
customer satisfaction goal.
4. Use the SMART Framework: Encourage setting goals that
are Specific, Measurable, Achievable, Relevant, and Time-
bound. For example, an employee's goal could be to
increase their monthly sales by 5%.
5. Regular Communication: Maintain ongoing
communication between managers and employees about
how their efforts impact strategic goals. Regular team
meetings can help reinforce this alignment.
6. Monitor and Adjust: Regularly review progress towards
strategic goals and adjust operational plans or individual
goals if needed.
Example: If Zonk’izizwe Trading Store's strategic goal is to
enhance customer loyalty, then the sales department’s
operational plan might include implementing a customer loyalty
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