HRM3701
PORTFOLIO TASKS SEMESTER 2 2024
UNIQUE NO.785623
DUE DATE: 28 OCTOBER 2024
,1. TASK 1: POOR RAJ
1. Thabo’s Training Programme
Thabo’s training approach for Raj seems inadequate. Raj, as a new recruit, was merely
provided with sales reports, catalogues, and pamphlets, with no structured guidance or
proper orientation. This does not equip him with the necessary understanding of the
company’s operations, expectations, or specific tasks. Raj is unlikely to benefit from this
type of training as it fails to actively engage him, leaving him feeling alienated, unsure of
his role, and missing crucial hands-on learning opportunities.
2. A Detailed Programme for Raj’s First Day
1. Welcome and Introduction (9:00 AM - 9:30 AM)
Raj should be welcomed by Thabo or a senior HR representative and introduced
to the entire team. This would include an overview of the company culture,
values, and mission, setting a positive tone for the day.
2. Company Overview Presentation (9:30 AM - 10:30 AM)
A structured presentation explaining the company's history, services,
organizational structure, and key business goals. This should include an
overview of the sales department and how Raj’s role fits into the broader
company objectives.
3. Office Tour (10:30 AM - 11:00 AM)
A tour of the office to familiarize Raj with the work environment, including
important locations like the break room, HR department, restrooms, and the
various team areas.
4. Sales Department Introduction (11:00 AM - 12:00 PM)
Introduction to the sales team, including key individuals Raj will work with, like
the sales officer, field executives, and other trainees. A briefing on the
department’s structure, targets, and work processes should be provided.
, 5. Assigned Mentor Meeting (12:00 PM - 1:00 PM)
Raj should be assigned a mentor or buddy from the sales team. A meeting with
the mentor would allow Raj to ask questions and learn from an experienced
employee, making him feel supported.
6. Lunch Break (1:00 PM - 2:00 PM)
Raj should be invited to lunch with Thabo or his mentor to encourage informal
interaction and rapport-building.
7. Hands-On System Training (2:00 PM - 3:30 PM)
Practical training on the tools and software Raj will use. This could include
familiarization with customer relationship management (CRM) systems, email,
reporting tools, and the company’s sales platform.
8. Shadowing a Sales Officer (3:30 PM - 4:30 PM)
Raj could shadow an experienced sales officer or field executive on their calls or
client interactions. This would give him insight into the actual sales process and
how to handle customer interactions.
9. End-of-Day Debrief (4:30 PM - 5:00 PM)
Thabo or Raj’s mentor should hold a brief meeting to reflect on the day’s
experiences, answer any questions, and set clear expectations for the following
day. Raj should leave with a better understanding of his role and a sense of
preparedness.
2. TASK 2: PAL PHARMACEUTICALS
1. Strategic HR Planning Process Report
Introduction
Strategic Human Resource Planning (SHRP) is essential for aligning an organization’s
human resource needs with its strategic goals. This report will explore the differences
between HR planning and strategic HR planning, outline the steps involved in the SHRP
