, QUESTION 1 1. Individual behaviours Describe how
the physical layout of the environment influences
customer movements and behaviors. Support your
answer with a screenshot or image of the
environment. (3) 2. Social Interactions How does the
design of the space promote or inhibit social
interactions between customers and service
employees, or among customers? Support your
answer with a screenshot or image of the
environment. (3) 3. Environment and cognition What
cognitive reactions do customers and employees
display in response to the environment? Support
your answer with a screenshot or image of the
environment. (3) 4. Environment and emotion
Observe and describe the emotional responses
customers exhibit. For instance, are they calm,
frustrated, or happy? Support your answer with a
screenshot or image of the environment. (3) 4.
Environment and physiology Are there any visible
physiological reactions to the environment? Support
your answer with a screenshot or image of the
environment (3) 10