introduction to business management (OBS114)

LO 3-1 Describe the various personality traits that affect how managers think, feel, and behave LO 3-2 Explain what values and attitudes are and describe their impact on managerial action LO 3-3 Discuss how moods and emotions influence all members of an organisation. LO 3-4 Describe the nature of emotional intelligence and its role in management. LO 3-5 Define organisational culture and explain how managers both create and are influenced by organisational culture.

LO 2-1 Describe what management is, why management is important, what managers do, and how managers use organisational resources efficiently and effectively to achieve organisational goals. LO 2-2 Identify the four principal tasks managers perform in organisations and explain how managers’ ability to handle each one affects organisational performance. LO 2-3 Differentiate among three levels of management and understand the tasks and responsibilities of managers at different levels in the org...