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,4/27/24, 7:24 AM Assessment 7: Attempt review
MNG2601-24-S1 TOPIC 5 CONTROLLING: A RESPONSIBLE APPROACH Assessment 7
QUIZ
Started on Saturday, 27 April 2024, 6:50 AM
State Finished
Completed on Saturday, 27 April 2024, 7:23 AM
Time taken 33 mins 32 secs
Grade 20.00 out of 20.00 (100%)
Question 1
Correct
Mark 1.00 out of 1.00
Which one of the following statements best describe the contingency approach
to leadership?
a. There is one consistently sound style for exercising leadership across
different situations
b. There are general characteristics – psychological, biological and
behavioural –that differentiate leaders from followers or non-leaders
c. There is no one best way of leadership, but various best ways that
should be applied in each different situation
d. The exchange of rewards for compliance is the best way to lead people
Question 2
Correct
Mark 1.00 out of 1.00
_____ is future oriented and involves the determination of the organisation’s
mission and goals, the ways of reaching it and finding the resources for the task
in a complex environment.
a. Planning
b. Organising
c. Leading
d. Controlling
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,4/27/24, 7:24 AM Assessment 7: Attempt review
Question 3
Correct
Mark 1.00 out of 1.00
In the reinforcement theory of motivation, _____ strengthens behaviour by
following behaviour with desirable consequences.
a. punishment
b. negative reinforcement
c. positive reinforcement
d. extinction
Question 4
Correct
Mark 1.00 out of 1.00
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in
Pike Place Market, offering fresh arabica sourced roasted coffee, tea and
spices. When it comes to human capital, Starbucks is compliant with the labour
legislation and health and safety policies and procedures, as prescribed by
government and legislation. Starbucks stores were frequently audited for food
safety, in accordance with the formal food safety management program. They
also have a code of ethics that specifies the desired conduct, as well as what to
do when in predicaments that can cause ethical issues in the workplace. The
code, for example, explained what to do when gifts are received. Any gifts to the
value of more than R250 must be reported to the supervisors. The legally
prescribed health and safety protocols stipulated is an example of a _____ plan.
a. single-use
b. tactical
c. standing
d. strategic
Question 5
Correct
Mark 1.00 out of 1.00
In the expectancy theory of motivation, _____ refers to the attractiveness or
desirability of various rewards or outcomes.
a. instrumentality
b. reinforcement
c. valence
d. expectancy
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, 4/27/24, 7:24 AM Assessment 7: Attempt review
Question 6
Correct
Mark 1.00 out of 1.00
In a _____ organisational structure an organisation performs the core activities
itself and subcontracts some of its non-core operations to other organisation.
a. matrix
b. project
c. network
d. functional
Question 7
Correct
Mark 1.00 out of 1.00
Mr Maizey emphasised that the Starbucks brand is people-centric and have a
strong focus on the well-being of its employees, the environment, and guests.
Against the backdrop of the pandemic, RCC ensured that staff members and
customers were safe and protected through a vaccination drive. All staff were
encouraged to be vaccinated and on a voluntary basis. An incentive reward
program was implemented, rewarding employees who get vaccinated. The
vaccination drive that RCC introduced, is using _____ power to change the
behaviour of employees towards vaccinations.
a. reward
b. legitimate
c. motivation
d. referent
Question 8
Correct
Mark 1.00 out of 1.00
The effects of the COVID-19 outbreak were felt throughout the world.
Amazon.com, one of the top global online shopping organisations, took steps
to get their hands on inventory as the COVID-19 outbreak continued to spread.
Amazon.com CEO Jeff Bezos spoke at a luncheon about the increase in
business, stating that “for everyone to be able to continue staying home
because of the high risk, our employees are expected to make deliveries of
essential goods, even more so than before the pandemic”. While speaking at a
luncheon, CEO of Amazon acted as a ________ which is the _________ role of
managers.
a. liaison; problem-solver
b. monitor; spokesperson
c. figure head; interpersonal
d. negotiator; decision-making
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