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,4/27/24, 9:47 AM Assessment 9: Attempt review
MNG2601-24-S1 TOPIC 5 CONTROLLING: A RESPONSIBLE APPROACH Assessment 9
QUIZ
Started on Saturday, 27 April 2024, 9:28 AM
State Finished
Completed on Saturday, 27 April 2024, 9:47 AM
Time taken 18 mins 45 secs
Grade 19.00 out of 20.00 (95%)
Question 1
Correct
Mark 1.00 out of 1.00
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market, offering fresh arabica
sourced roasted coffee, tea and spices. Starbucks, the premier roaster and retailer of specialty coffee in the world, has been
committed to ethically sourcing and roasting high-quality arabica coffee ever since. They have more than 30 000 stores
worldwide, of which a few of these stores are in South Africa. Which one of the following is an example of weakness for
Starbucks?
a. South Africa, a country with 57% poverty and harsh inequality.
b. South Africa consumers do not like strong coffee.
c. Investors not wanting to invest.
d. The Starbucks business model not being suited for the South African market.
Question 2
Correct
Mark 1.00 out of 1.00
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of which a few of these stores are in
South Africa. Which one of the following variables would be an example of Starbucks’ internal environment?
a. Investors not wanting to invest
b. Starbucks opened 12 stores in South Africa in 2023
c. Government who prescribes legislation
d. Consumers who prefer a milder coffee
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,4/27/24, 9:47 AM Assessment 9: Attempt review
Question 3
Correct
Mark 1.00 out of 1.00
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market, offering fresh arabica
sourced roasted coffee, tea and spices. Starbucks, the premier roaster and retailer of specialty coffee in the world, has been
committed to ethically sourcing and roasting high-quality arabica coffee ever since. When it comes to human capital,
Starbucks is compliant with the labour legislation and health and safety policies and procedures, as prescribed by
government and legislation. Starbucks stores were frequently audited for food safety, in accordance with the formal food
safety management program. They also have a code of ethics that specifies the desired conduct, as well as what to do when
in predicaments that can cause ethical issues in the workplace. According to Maslow’s hierarchy of needs, health and safety
policies and procedure would satisfy the desire for _____ in the workforce.
a. important
b. comfort
c. belong
d. survive
Question 4
Incorrect
Mark 0.00 out of 1.00
_____ of an organisation are the people or groups of people that have, or claim ownership, rights, or interests in an
organisation and its activities, past, present, or future.
a. Interest groups
b. Stakeholders
c. Suppliers
d. Shareholders
Question 5
Correct
Mark 1.00 out of 1.00
Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong focus on the well-being of its employees,
the environment, and guests. Against the backdrop of the pandemic, RCC ensured that staff members and customers were
safe and protected through a vaccination drive. All staff were encouraged to be vaccinated and on a voluntary basis. An
incentive reward program was implemented, rewarding employees who get vaccinated. The vaccination drive that RCC
introduced, is using _____ power to change the behaviour of employees towards vaccinations.
a. referent
b. reward
c. legitimate
d. motivation
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, 4/27/24, 9:47 AM Assessment 9: Attempt review
Question 6
Correct
Mark 1.00 out of 1.00
In the following table, Column A lists three methods that managers can use to maintain control in their organisations. Column
B describes when to use the different methods. Match the method to use in Column A with the circumstances when to use
the method in Column B to answer the question.
Column A Column B
Control method When to use the control method
Bureaucratic control 1 Appropriate to use in organisations where the
organisational culture, values and beliefs are
strong
Normative control 2 Appropriate to use in organisations where
responsibility for task accomplishment is given to
autonomous teams and when management
wants workers to take ownership and
responsibility for their behaviour and outputs
Consertive control 3 Appropriate to use in organisations where it is
necessary to standardise operating procedures
3
1
2
Question 7
Correct
Mark 1.00 out of 1.00
Consider the following list of plans to answer the question:
1 An organisation designs a diversity programme to recruit and hire a more diverse workforce
2 A local university launches a project to build a new laboratory for their geology students
3 The human resource budget for the 2021 financial year of the local municipality is R5.6 billion
4 It is the policy of the manufacturing organisation to hire workers from the local community
5 The purchasing rule states the percentage of supplies that can be purchased from a single supplier
Which of the plans listed is/are examples of single-use plans?
a. 1, 2, 3
b. 2, 3, 4
c. 5
d. 4, 5
e.
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