This report will also cover
topics such as housekeeping templates, inventory, and linen control, training housekeeping staff and how housekeeping staff should use,
care and store linen, cleaning equipment, and agents or chemicals.
, Introduction
Housekeeping is an enormous department of a hotel. It is responsible for the
cleanliness, maintenance, and aesthetic upkeep of guestrooms, the back of the
house, and the front of the house area and the surroundings. It is known to be the
heart of the hotel or the backbone of the hotel, as the housekeeping department
supports the hotel by keeping the entire hotel looking clean, attractive, and
welcoming. It also plays a role in the hotel's revenue, as part of the hotel's revenue
comes directly from the daily sale of rooms. The housekeeping department provides
the hotel with desirable guest rooms that meet the standards of the hotel and make
guests happy and satisfied. The housekeeping department involves various
housekeeping personnel who work together to keep the hotel clean. Each
housekeeping personnel performs different tasks that involve cleaning guestrooms,
but also the upkeep of the entire hotel, from gardening, flower arrangements, linen
control, and much more. This report will discuss the importance of planning and how
it affects the department, the different templates used in housekeeping, the
importance of inventory control and stock-taking, and the measures that can be
taken to control linen within the housekeeping department. This report will also cover
topics such as handling guest complaints and how housekeeping staff should use,
care and store linen, cleaning equipment, and agents or chemicals (Raghubalan,
2015).
1. The Housekeeping Department
Planning provides direction. It helps guide the housekeeping department toward
achieving the objectives of the hotel. It helps to ensure that the day-to-day tasks of
the housekeeping department are done the right way, efficiently, and on time with
the minimum amount of costs to the housekeeping department. Planning helps to
ensure that the day-to-day activities are in line with achieving the objectives of the
hotel. Planning helps to ensure that everyone within the department is aware of what
his or her responsibilities and tasks are and that they have a clear understanding of
what needs to be done. It also ensures that everyone within the department is
working towards achieving the same objectives of the hotel and not their own goals.
Without planning, the day-to-day tasks of the housekeeping department would be a
2
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